Project objectives

The objective of the project was to review NSW Ambulance’s data analysis and performance reporting processes, with a view to strengthening the organisation’s capabilities in these areas.

NSW Ambulance Service

Our approach

The project involved engagement with ambulance service staff to understand existing processes, documenting the handling of data from collection, storage, analysis, reporting and its use in performance management.


Through the consultations and in-depth analysis of data flows, we identified areas of performance reporting that were done well and highlighted areas where improvements could be made.

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